---
title: "What if I can’t access my account’s email address?"
url: "https://inleed.com/helpcenter/cant-access-account-email"
language: "en"
updated: "2026-11-06"
category: "Account and login"
type: "snabbsvar"
---

# What if I can’t access my account’s email address?

## Answer

Email [support](mailto:support@inleed.se) and tell us which account it is. For security we verify you before the address is changed: we send an SMS code to the phone number on the account, and you reply with the code in the same thread.

If you can’t reach that phone number, email a picture of your ID. We compare it with the details on the account.

## Good to know

- If you can access the old address, change it yourself under **Settings**. Both the old and the new address need to confirm.  
  [Change your account email address](https://inleed.com/helpcenter/change-account-email)
- Consider adding a technical contact, so that more people can request changes.

## Related guides

- [Change your account email address](https://inleed.com/helpcenter/change-account-email)
- [I can’t log in to the client area](https://inleed.com/helpcenter/cant-log-in-client-area)