---
title: "I can’t receive email"
url: "https://inleed.com/helpcenter/cant-receive-email"
language: "en"
updated: "2026-11-06"
category: "Email"
type: "felsokning"
---

# I can’t receive email

Email people send you never arrives. Start with the cause at the top, it’s the most common.

## Right guide?

- Can’t send email?  
  [I can’t send email](https://inleed.com/helpcenter/cant-send-email)
- Does your email arrive but end up in the spam folder?  
  [Set up the spam filter for your email](https://inleed.com/helpcenter/set-up-spam-filter)

## Common causes

### 1. No email arrives at all

**Check:** Does the domain’s MX record point to Inleed? It can point elsewhere, for example after a nameserver change.

**What to do:** With Inleed’s nameservers, MX should be `10 mail.yourdomain.com` and `mail` should point to your hosting’s IP address.

If DNS is with another provider, MX should point to your hosting’s server name.

[Point your domain’s email to Inleed](https://inleed.com/helpcenter/point-email-to-inleed)

### 2. It stopped working after the domain moved to your hosting

**Check:** Does the A record for `mail` still point to the old server?

**What to do:** Change the A record for `mail` to your hosting’s IP address.

[Connect a domain to your hosting](https://inleed.com/helpcenter/connect-domain-to-hosting)

### 3. The address doesn’t exist

**Check:** Has the email account been created, and is the address spelled correctly?

**What to do:** Create the email account with the right spelling.

[Create an email account](https://inleed.com/helpcenter/create-email-account)

### 4. The mailbox is full

**Check:** Has the account reached its size limit?

**What to do:** Clear out old email, or raise the size in DirectAdmin under **E-mail Accounts**.

### 5. Nothing works, not even the website

**Check:** Has the domain expired, or is the hosting suspended?

**What to do:** Follow the guide for a suspended service.

[My service is suspended](https://inleed.com/helpcenter/service-suspended)

### 6. Some emails arrive, others don’t

**Check:** Is the email ending up in the spam folder, or being removed by the spam filter?

**What to do:** Look in the spam folder. If SpamAssassin is set to `drop`, spam is deleted straight away instead of being moved there.

[Set up the spam filter for your email](https://inleed.com/helpcenter/set-up-spam-filter)

## Good to know

- After a nameserver change, email can end up at the old provider for up to 48 hours. Check webmail at both providers.

## Related guides

- [I can’t send email](https://inleed.com/helpcenter/cant-send-email)
- [Create an email account](https://inleed.com/helpcenter/create-email-account)
- [Connect a domain to your hosting](https://inleed.com/helpcenter/connect-domain-to-hosting)
- [Point your domain’s email to Inleed](https://inleed.com/helpcenter/point-email-to-inleed)