---
title: "The city network’s page shows instead of the internet"
url: "https://inleed.com/helpcenter/city-network-portal-shows"
language: "en"
updated: "2026-11-06"
category: "Broadband"
type: "felsokning"
---

# The city network’s page shows instead of the internet

The city network’s page shows when the network sees no active service on your connection. Start with the cause at the top.

## Right guide?

- Doesn’t any page open at all?  
  [Internet isn’t working](https://inleed.com/helpcenter/internet-not-working)
- Is it the start date and the internet isn’t working?  
  [Internet isn’t working after activation](https://inleed.com/helpcenter/internet-not-working-after-activation)

## Common causes

### 1. Something other than the router is in the fibre box

**Check:** Is a computer, TV or other device plugged directly into the fibre box?

**What to do:** Connect only the router to the fibre box, from the fibre box’s LAN port to the router’s WAN port. Connect computers, TVs and other devices to the router.

Then unplug the power to the fibre box and the router for at least 3 minutes and start them again.

### 2. The broadband isn’t activated yet

**Check:** Has the start date come, and have you approved the order with BankID and paid the first invoice?

**What to do:** Approve the order and pay the invoice. We only activate once both are done.

If the start date hasn’t come, wait until then, or email [support](mailto:support@inleed.se) to start earlier.

[Find and pay an invoice](https://inleed.com/helpcenter/find-and-pay-invoice)

### 3. A previous provider still has the connection

**Check:** Did you or a previous resident have broadband from another provider?

**What to do:** There can only be one provider at a time. Cancel the previous provider and email us when it is done.

### 4. The equipment is in the wrong outlet

**Check:** Are there more outlets or boxes in your home?

**What to do:** Look for another outlet, often in a cupboard with a metal hatch in the hallway. Feel free to send a photo to [support](mailto:support@inleed.se).

### 5. The apartment number in the order doesn’t match

**Check:** Is the apartment number in the order the same as in your tenancy agreement?

**What to do:** We’ve activated another apartment’s connection. Email [support](mailto:support@inleed.se) the apartment number in your tenancy agreement.

### 6. There’s an outage in the city network

**Check:** Does [service status](https://inleeddrift.se) show an outage for your postcode?

**What to do:** During an outage the connection can get stuck at the network owner. It comes back when the network owner has fixed the fault.

## Good to know

- Still not working? Email [support](mailto:support@inleed.se) your address and apartment number, a photo of the fibre box and the outlet, and the MAC addresses of the router and fibre box.  
  [Find the MAC address](https://inleed.com/helpcenter/find-router-mac-address)

## Related guides

- [Internet isn’t working after activation](https://inleed.com/helpcenter/internet-not-working-after-activation)
- [Connect your router to the fibre box](https://inleed.com/helpcenter/connect-router)
- [Fibre box lights explained](https://inleed.com/helpcenter/fibre-box-lights)
- [Report a broadband fault](https://inleed.com/helpcenter/report-broadband-fault)