---
title: "My domain isn’t working"
url: "https://inleed.com/helpcenter/domain-not-working"
language: "en"
updated: "2026-11-06"
category: "Domains and DNS"
type: "felsokning"
---

# My domain isn’t working

Both the website and email are down, and your browser may show `DNS_PROBE_FINISHED_NXDOMAIN`. Start with the cause at the top.

## Right guide?

- Is only the website down?  
  [My website is down](https://inleed.com/helpcenter/website-is-down)
- Is it only your email that isn’t working?  
  [Email isn’t working](https://inleed.com/helpcenter/email-not-working)

## Common causes

### 1. The domain has expired

**Check:** Has the domain been renewed? A .se or .nu domain and its email keep working until the domain is suspended, about 10 days after the expiry date.

**What to do:** Renew the domain in the [client area](https://login.inleed.net).

[Can I get back a domain that has expired?](https://inleed.com/helpcenter/recover-expired-domain)

### 2. The domain is suspended

**Check:** Have you received an email asking you to verify the contact details? The domain can be suspended when the details have not been verified.

**What to do:** Follow the guide for a domain that is suspended pending verification.

[My domain is suspended pending verification](https://inleed.com/helpcenter/domain-suspended-verification)

### 3. Wrong nameservers, or a mix

**Check:** Do the nameservers under **DNS / Nameservers** point to the wrong place, or to both Inleed’s and another provider’s? Then the domain ends up in a DNS where the records are missing.

**What to do:** Use only Inleed’s nameservers, or only the other provider’s.

[Change the nameservers for your domain](https://inleed.com/helpcenter/change-nameservers)

### 4. You’ve recently changed nameservers

**Check:** The change isn’t visible everywhere yet. Meanwhile the website can switch between the old and the new server.

**What to do:** Wait. It can take up to 48 hours, and it can’t be sped up.

### 5. DNSSEC is on but doesn’t match

**Check:** Incorrect DNSSEC stops the website, email and SSL, even with the right nameservers.

**What to do:** Turn off DNSSEC. Allow up to 4 hours for it to take effect.

[Turn off DNSSEC for your domain](https://inleed.com/helpcenter/turn-off-dnssec)

### 6. The DNS zone is empty or missing the records

**Check:** Are the records for the domain and `www` missing? The zone may have been deleted, or the records removed.

**What to do:** Add the A records again, or create the zone again. If the domain is on your hosting, add the records in [DirectAdmin](https://inleed.com/helpcenter/log-in-to-directadmin) under **DNS Management**.

[Add a DNS record](https://inleed.com/helpcenter/add-dns-record)

## Good to know

- If the domain uses another provider’s nameservers, all DNS changes are made there. Changes at Inleed then don’t affect the domain.

## Related guides

- [My website is down](https://inleed.com/helpcenter/website-is-down)
- [Change the nameservers for your domain](https://inleed.com/helpcenter/change-nameservers)
- [Turn off DNSSEC for your domain](https://inleed.com/helpcenter/turn-off-dnssec)
- [My domain is suspended pending verification](https://inleed.com/helpcenter/domain-suspended-verification)