---
title: "Internet isn’t working after activation"
url: "https://inleed.com/helpcenter/internet-not-working-after-activation"
language: "en"
updated: "2026-11-06"
category: "Broadband"
type: "felsokning"
---

# Internet isn’t working after activation

It’s the start date but you can’t get online. Start with the cause at the top, it’s the most common.

## Common causes

### 1. The fibre box and router haven’t been restarted

**Check:** Have the fibre box and router been without power since activation?

**What to do:** Unplug the power to the fibre box and the router for at least 3 minutes, then start them again.

If it still doesn’t work, test with a computer connected by cable directly to the fibre box. If that works, the fault is in the router.

[Test your connection directly at the fibre box](https://inleed.com/helpcenter/test-internet-at-fibre-box)

### 2. The order isn’t approved or the invoice is unpaid

**Check:** Have you approved the order with BankID and paid the first invoice?

**What to do:** Approve the order with BankID and pay the invoice. We only activate once both are done.

[Find and pay an invoice](https://inleed.com/helpcenter/find-and-pay-invoice)

### 3. You end up on the city network’s website

**Check:** Does, for example, Zmarket’s or Zitius’s page show when you try to browse?

**What to do:** The old provider hasn’t released the connection, or activation isn’t finished. Restart the fibre box and the router. If that doesn’t help, email [support](mailto:support@inleed.se).

[The city network’s page shows instead of the internet](https://inleed.com/helpcenter/city-network-portal-shows)

### 4. The wrong apartment number in the order

**Check:** Does the apartment number in the order match the number on the fibre box label?

**What to do:** With the wrong number, another outlet is activated. Email [support](mailto:support@inleed.se) with the right apartment number.

### 5. The router has a fixed IP address set

**Check:** Is the router’s WAN set to a fixed IP address?

**What to do:** Set the router to DHCP (get an address automatically). The broadband hands out the address itself.

[Connect your router to the fibre box](https://inleed.com/helpcenter/connect-router)

### 6. The fibre isn’t finished in the building

**Check:** Has the fibre been brought in and connected in the building?

**What to do:** Contact the city network, or email [support](mailto:support@inleed.se) and we’ll find out.

In Zitius’s and Telia’s networks, call `020-40 24 00`, 09-16. Then contact us, and we’ll move the start date.

## Good to know

- Still not working? Email [support](mailto:support@inleed.se) your address and apartment number, how the fibre box lights look, and if you’ve tested with a cable directly in the fibre box.

## Related guides

- [Internet isn’t working](https://inleed.com/helpcenter/internet-not-working)
- [Report a broadband fault](https://inleed.com/helpcenter/report-broadband-fault)
- [Connect your router to the fibre box](https://inleed.com/helpcenter/connect-router)
- [Fibre box lights explained](https://inleed.com/helpcenter/fibre-box-lights)