---
title: "Internet isn’t working"
url: "https://inleed.com/helpcenter/internet-not-working"
language: "en"
updated: "2026-11-06"
category: "Broadband"
type: "felsokning"
---

# Internet isn’t working

Go through the causes in order before you report a fault. We can’t send a fault report until you’ve tested with a cable directly in the fibre box.

## Common causes

### 1. There’s an outage in your area

**Check:** Do your neighbours have problems too, or does [service status](https://inleeddrift.se) show an outage when you search for your postcode?

**What to do:** Wait until the outage in the city network is fixed.

### 2. The fibre box has frozen

**Check:** Have you only restarted the router? The fibre box also needs to be without power for a while.

**What to do:** Unplug the power to the fibre box for at least 3 minutes and start it again. Then restart the router.

### 3. The cable is in the wrong outlet or port

**Check:** Have you recently moved or changed router?

**What to do:** Connect the fibre box’s LAN port to the router’s WAN port. Check that you’re using the right fibre outlet. It’s often in the fuse box or behind a metal hatch in the hallway.

[Connect your router to the fibre box](https://inleed.com/helpcenter/connect-router)

### 4. The router has a fixed IP address set

**Check:** Does the router get no IP address? Check if the router’s WAN is set to a fixed IP address.

**What to do:** Set the router to DHCP (get an address automatically). The broadband hands out the address itself.

[Connect your router to the fibre box](https://inleed.com/helpcenter/connect-router)

### 5. It works with a cable directly in the fibre box, but not through the router

**Check:** Can you get online when a computer is connected by cable directly to the fibre box?

**What to do:** Then the fault is in the router or the wifi, not in the broadband.

[Test your connection directly at the fibre box](https://inleed.com/helpcenter/test-internet-at-fibre-box)

### 6. It doesn’t work even with a cable directly in the fibre box

**Check:** Does it still not work with a computer directly in the fibre box, after the fibre box has been without power?

**What to do:** Then the fault is probably in the network. Report a fault through us.

[Report a broadband fault](https://inleed.com/helpcenter/report-broadband-fault)

## Good to know

- Connect only the router to the fibre box, not several devices directly.
- `ip.inleed.se` shows your public IP address. Include it if you report a fault.

## Related guides

- [Test your connection directly at the fibre box](https://inleed.com/helpcenter/test-internet-at-fibre-box)
- [Fibre box lights explained](https://inleed.com/helpcenter/fibre-box-lights)
- [My broadband is slower than I pay for](https://inleed.com/helpcenter/broadband-is-slow)
- [Get started with your broadband](https://inleed.com/helpcenter/get-started-broadband)