---
title: "My invoice still shows as unpaid after I paid"
url: "https://inleed.com/helpcenter/invoice-shows-unpaid"
language: "en"
updated: "2026-11-06"
category: "Invoices and payments"
type: "felsokning"
---

# My invoice still shows as unpaid after I paid

You’ve paid, but the invoice still shows as unpaid in the [client area](https://login.inleed.net). Usually the payment hasn’t been registered yet. Start with the cause at the top, it’s the most common.

## Common causes

### 1. You paid by bankgiro recently

**Check:** Have fewer than 3 bank days passed? A bankgiro payment takes 1–3 bank days to show, and weekends don’t count.

**What to do:** Wait, you don’t need to do anything. Card and Swish register immediately, so choose one of them next time it’s urgent.

### 2. You used the wrong OCR number

**Check:** Does the OCR number in your payment match the invoice? Without the right OCR number, the payment isn’t matched to the invoice automatically.

**What to do:** Email [support](mailto:support@inleed.se) a proof of payment. Support matches the payment by hand, which takes at least one extra day.

### 3. You paid to Inleed’s old bank account

**Check:** Did the payment go to an account Inleed no longer uses?

**What to do:** You don’t need to contact your bank. We match the payment to the invoice on our side.

### 4. The invoice was credited before the payment arrived

**Check:** Does the invoice show as **Credited** under **Invoices**?

**What to do:** Email [support](mailto:support@inleed.se) a proof of payment. Support creates a new invoice and matches the payment to it.

## Good to know

- A proof of payment is a screenshot from your bank showing the payee, amount, OCR number and date.
- Reminders keep going out while a payment is being looked into, and the service can be suspended. Contact [support](mailto:support@inleed.se), and support can stop the suspension.
- Each invoice’s status is shown under **Invoices** in the [client area](https://login.inleed.net). **Paid** means the payment has been registered.

## Related guides

- [Find and pay an invoice](https://inleed.com/helpcenter/find-and-pay-invoice)
- [My service is suspended](https://inleed.com/helpcenter/service-suspended)
- [Do my services renew automatically?](https://inleed.com/helpcenter/do-services-renew-automatically)
- [What happens if I paid an invoice twice?](https://inleed.com/helpcenter/paid-invoice-twice)