---
title: "My service is suspended"
url: "https://inleed.com/helpcenter/service-suspended"
language: "en"
updated: "2026-11-06"
category: "Invoices and payments"
type: "felsokning"
---

# My service is suspended

Your website, email or domain has stopped working. It’s usually caused by an unpaid invoice. Start with the cause at the top, it’s the most common.

## Common causes

### 1. There’s an unpaid invoice

**Check:** Does any invoice show as **Unpaid** or **Overdue** under **Invoices** in the [client area](https://login.inleed.net)?

**What to do:** Pay by card or Swish. The payment is registered immediately, and the service is activated automatically.

[Find and pay an invoice](https://inleed.com/helpcenter/find-and-pay-invoice)

### 2. You’ve paid, but the service is still suspended

**Check:** Are there more unpaid invoices, or did you pay by bankgiro? Bankgiro takes 1–3 bank days.

**What to do:** Pay all unpaid invoices. The service only reopens when all of them are paid.

If you’re waiting for a bankgiro payment, email [support](mailto:support@inleed.se) a proof of payment, and support can unlock the service while the payment is looked into.

[My invoice still shows as unpaid after I paid](https://inleed.com/helpcenter/invoice-shows-unpaid)

### 3. The domain has expired

**Check:** Has the domain’s expiry date passed? A .se or .nu domain and its email work until the domain is shut down, about 10 days after the expiry date.

**What to do:** Renew the domain.

[Renew a service manually](https://inleed.com/helpcenter/renew-service-manually)

### 4. The hosting storage is full

**Check:** Have you received a warning email about disk space? It comes at 70%, and the account is locked at a nightly check once the space has run out.

**What to do:** Contact [support](mailto:support@inleed.se). You can’t unlock the account yourself.

[Free up space on your hosting](https://inleed.com/helpcenter/free-up-hosting-space)

## Good to know

- A suspended service is deleted when the next invoice has also fallen due unpaid.
- Not paying isn’t cancelling. If you want to end the service, cancel it.  
  [Do I have to pay the invoice if I cancel?](https://inleed.com/helpcenter/pay-invoice-after-cancelling)
- Broadband is shut off about 14 days after the due date if the invoice is unpaid. There’s no new start fee to reopen it after payment.

## Related guides

- [Find and pay an invoice](https://inleed.com/helpcenter/find-and-pay-invoice)
- [My invoice still shows as unpaid after I paid](https://inleed.com/helpcenter/invoice-shows-unpaid)
- [My website is down](https://inleed.com/helpcenter/website-is-down)
- [Renew a service manually](https://inleed.com/helpcenter/renew-service-manually)