---
title: "Google and other services can’t reach your website"
url: "https://inleed.com/helpcenter/services-cant-reach-website"
language: "en"
updated: "2026-11-06"
category: "Web hosting"
type: "felsokning"
---

# Google and other services can’t reach your website

The server’s security protection (Imunify360) can stop a service that tries to reach your website. It can also be a setting on the website. Start with the cause at the top.

## Right guide?

- Is it about AI crawlers like GPTBot or ClaudeBot?  
  [Do you block AI crawlers like GPTBot and ClaudeBot?](https://inleed.com/helpcenter/do-you-block-ai-crawlers)

## Common causes

### 1. The service calls from another country

**Check:** Do the calls come from abroad? Imunify360 blocks traffic from certain high-risk countries.

**What to do:** Email [support](mailto:support@inleed.se) with the service’s name or IP addresses, and we can make an exception for them.

### 2. The service is stopped after many calls

**Check:** Does the service make many calls in a short time? The protection can then take it for an attack.

**What to do:** Email [support](mailto:support@inleed.se) with the time and the service’s IP address.

### 3. Google can’t reach robots.txt

**Check:** Does a rule in `.htaccess` redirect `/robots.txt` to another address?

**What to do:** Correct or remove the rule and test the address again.

### 4. WordPress blocks search engines

**Check:** Is the setting that blocks search engines turned on in WordPress under **Settings › Reading**?

**What to do:** Turn the setting off and save.

### 5. It affects your own office or computer

**Check:** Is it your own IP address that’s being stopped, not a service?

**What to do:** Whitelist your IP address.

[Whitelist your IP address in the firewall](https://inleed.com/helpcenter/whitelist-ip-address)

## Related guides

- [Whitelist your IP address in the firewall](https://inleed.com/helpcenter/whitelist-ip-address)
- [Do you block AI crawlers like GPTBot and ClaudeBot?](https://inleed.com/helpcenter/do-you-block-ai-crawlers)
- [Disable a ModSecurity rule for your domain](https://inleed.com/helpcenter/disable-modsecurity-rule)
- [Security, data protection and DPA](https://inleed.com/helpcenter/security-and-data-protection)