---
title: "The VPN connection isn’t working"
url: "https://inleed.com/helpcenter/vpn-not-working"
language: "en"
updated: "2026-11-06"
category: "VPN and static IP"
type: "felsokning"
---

# The VPN connection isn’t working

The VPN won’t connect, or no traffic gets through the tunnel. Start with the cause at the top, it’s the most common.

## Common causes

### 1. The VPN has stopped connecting

**Check:** Is the configuration file old or changed?

**What to do:** Download a new file in the [client area](https://login.inleed.net) and import it in the app.

With OpenVPN, only the file you downloaded most recently works.

[Set up WireGuard VPN](https://inleed.com/helpcenter/set-up-wireguard-vpn)

### 2. It works on your phone but not at work or school

**Check:** Does the VPN work from another network, for example your phone?

**What to do:** The network you’re on is blocking the VPN. Use another network. OpenVPN uses port 1194 TCP, which some providers block.

### 3. OpenVPN gives TLS errors

**Check:** Are you using OpenVPN 2.6 or newer?

**What to do:** The cipher settings in the configuration may need changing. OpenVPN 2.5.9 works well.

### 4. Some services don’t work through the VPN

**Check:** Is the tunnel up but the services don’t respond? Inleed blocks no ports, but your own firewall can.

**What to do:** Check the firewall and antivirus on your computer.

### 5. OpenVPN shows a certificate error

**Check:** Does it say `Missing external certificate`?

**What to do:** Click **Cancel** and untick the certificate requirement in the profile, or click **Continue**.

## Good to know

- The VPN/Firewall service uses OpenVPN. The `.ovpn` file and login details are under **Manage** in the [client area](https://login.inleed.net). If the service isn’t shown there, email [support](mailto:support@inleed.se).
- Encryption lowers the speed, and WireGuard is usually faster than OpenVPN.

## Related guides

- [Set up WireGuard VPN](https://inleed.com/helpcenter/set-up-wireguard-vpn)
- [Log in to the client area](https://inleed.com/helpcenter/log-in-client-area)