---
title: "My website is down"
url: "https://inleed.com/helpcenter/website-is-down"
language: "en"
updated: "2026-11-06"
category: "Web hosting"
type: "felsokning"
---

# My website is down

First test in another browser or over mobile data, to find out if the fault is only on your computer. Then go through the causes in this order.

## Right guide?

- Does the browser warn that the site isn’t secure?  
  [My website shows “Not secure”](https://inleed.com/helpcenter/website-shows-not-secure)

## Common causes

### 1. It works on your phone but not at home

**Check:** Can you reach the website over mobile data but not from your computer? Your IP address is then probably blocked after failed logins.

**What to do:** Click **Whitelist IP-address** on your hosting’s page in the [client area](https://login.inleed.net).

[Whitelist your IP address in the firewall](https://inleed.com/helpcenter/whitelist-ip-address)

### 2. It’s down for everyone

**Check:** Can nobody reach the website, not even over mobile data? It may be an outage.

**What to do:** Check the [service status](https://inleeddrift.se) page. Ongoing disruptions are listed there.

### 3. There’s an unpaid invoice or an expired domain

**Check:** Does the hosting or the domain have an unpaid invoice? They are separate services with separate invoices, so the hosting can be suspended even if the domain is paid.

**What to do:** Follow the guide for a suspended service.

[My service is suspended](https://inleed.com/helpcenter/service-suspended)

### 4. You’ve recently changed nameservers or DNS

**Check:** Do the domain and www point to your hosting’s IP address? You’ll find it in the [client area](https://login.inleed.net) under **Hosting Specifics**. A nameserver change can take up to 48 hours to go through.

**What to do:** Correct the DNS records so the domain and www point to your hosting.

Does everything point correctly, but nothing works, not even email? It may be a DNSSEC error.  
[Turn off DNSSEC for your domain](https://inleed.com/helpcenter/turn-off-dnssec)

[Connect a domain to your hosting](https://inleed.com/helpcenter/connect-domain-to-hosting)

### 5. The page is blank or shows an error message

**Check:** Have you recently updated the website or changed the PHP version? It’s then often an error in the website.

**What to do:** Read the error log in DirectAdmin under **Site summary & logs**, or change the PHP version back.

[Change the PHP version for your website](https://inleed.com/helpcenter/change-php-version)

### 6. It disappears for a while and comes back

**Check:** Is your hosting hitting a resource limit? New processes and connections are then blocked for a while.

**What to do:** Look under **Resource Usage** in DirectAdmin. It shows when it happens and which resource is affected.

## Good to know

- If the domain points to another provider, we can’t troubleshoot the website. Changes are then made with that provider.

## Related guides

- [My service is suspended](https://inleed.com/helpcenter/service-suspended)
- [Whitelist your IP address in the firewall](https://inleed.com/helpcenter/whitelist-ip-address)
- [Connect a domain to your hosting](https://inleed.com/helpcenter/connect-domain-to-hosting)
- [My website shows “Not secure”](https://inleed.com/helpcenter/website-shows-not-secure)