---
title: "Email works in webmail but not in my app"
url: "https://inleed.com/helpcenter/works-in-webmail-not-in-app"
language: "en"
updated: "2026-11-06"
category: "Email"
type: "felsokning"
---

# Email works in webmail but not in my app

If webmail works, your account is fine. The problem is then in the app’s settings, or your IP address has been blocked.

## Common causes

### 1. The app warns about the certificate

**Check:** Is the server set to `mail.yourdomain.com` in the app? The server is called `mail.inleed.com`.

**What to do:** Change the incoming and outgoing server to `mail.inleed.com`.

[Email client settings](https://inleed.com/helpcenter/email-client-settings)

### 2. The password isn’t accepted in the app

**Check:** Is the full email address set as the username?

**What to do:** Enter the full address as the username, for the outgoing server too.

### 3. You can receive but not send

**Check:** Is login missing for the outgoing server, or does it have the wrong port?

**What to do:** Turn on login for the outgoing server and use port 465 with SSL/TLS.

[I can’t send email](https://inleed.com/helpcenter/cant-send-email)

### 4. It worked, but the app suddenly stopped connecting

**Check:** Have repeated failed logins blocked your IP address?

**What to do:** Correct the password on all your devices and whitelist your IP address.

[Whitelist your IP address in the firewall](https://inleed.com/helpcenter/whitelist-ip-address)

### 5. Email disappears from the server, or folders are missing

**Check:** Is the account set up as POP3?

**What to do:** Remove the account in the app and add it again as IMAP.

### 6. The new Outlook wants an app password

**Check:** Are you using the new Outlook? It requires an app password, and Inleed doesn’t have them.

**What to do:** Use classic Outlook or Thunderbird.

[Email in the new Outlook for Windows](https://inleed.com/helpcenter/email-new-outlook-windows)

## Related guides

- [Email client settings](https://inleed.com/helpcenter/email-client-settings)
- [I can’t log in to my email](https://inleed.com/helpcenter/cant-log-in-email)
- [Email isn’t working](https://inleed.com/helpcenter/email-not-working)
- [Email in the new Outlook for Windows](https://inleed.com/helpcenter/email-new-outlook-windows)