General conditions

1. General

This agreement applies between the subscriber (hereinafter referred to as the customer) and Inleed (Yelles AB org. no. 556931-6788), (hereinafter referred to as Inleed). The agreement covers all services and products offered by Inleed (hereinafter referred to as the subscription).

1.1 Scope of the agreement

The agreement includes contract duration, fees, and termination (section 2), support and maintenance (section 3), disclaimer (section 4), customer's responsibility (section 5), personal data (section 6), and other contractual terms (section 7).

1.2 Amendments to the agreement

Inleed reserves the right to change this agreement at any time. The new agreement is valid when it is published on Inleed's website.

Contract period, fees, and termination

2.1 How the fee is paid

Fees for the subscription are paid in advance by invoice via bank transfer or card payment.

2.2 Subscription period

The subscription period runs indefinitely from the date of order. Specific service applies for the period specified on the invoice.

2.3 Renewal of subscriptions that occur every 12th month or less often

For subscriptions that are renewed every 12th month, or less frequently, Inleed will send a reminder one month before the agreed time ends that the subscription will soon expire. The customer then chooses whether the subscription should be renewed or not. The customer makes the choice by logging in to Inleed's website. A renewal of the subscription then takes place through direct payment.
If the subscription is not renewed before it expires, the subscription and its content will be deleted.

2.4 Renewal of subscriptions that occur more frequently than every 12th month

For subscriptions that are renewed more frequently than every 12th month, Inleed sends out an invoice for renewal for an equally long period at the end of the current period. The invoice applies to the renewal of the subscription in the future. The agreement shall be considered renewed at the time Inleed sent the invoice. The invoice must be paid before the payment period expires, otherwise Inleed has the right to shut down the customer's subscription and apply a reminder fee, penalty interest, and possibly compensation for debt collection costs according to Swedish law (1981:739) on compensation for debt collection costs.
If the invoice is not paid within the payment deadline, the subscription and its content can be deleted. The customer is liable for payment of the issued invoice.

2.5 Changes to fees

Fee changes are informed via Inleed's website. Inleed has the right to charge a changed fee at the renewal of a subscription.

2.6 The customer's right to terminate the subscription

The customer has the right to cancel their subscription with Inleed at any time via a termination (see 2.7). An invoice that the customer has already paid is not reimbursed. This also applies if time remains on the customer's subscription.

2.7 Termination of the subscription

A termination of the subscription is made by the customer sending a request for termination from the email address that is the owner of the account to [email protected] and then confirm the termination by responding to the email that Inleed sends out after the customer's request.

2.8 Active subscription during the contract period

Inleed is responsible for ensuring that the customer's subscription is active on Inleed's servers during the contract period (see section 4).

2.9 Deletion of data at the end of the subscription

When a customer's subscription expires, all the customer's data is deleted from Inleed's servers. It is the customer's responsibility to make backup copies of its data before the subscription period ends (see 5.3). After the end of the subscription period, it is not possible to restore data that has been deleted.

2.10 Reactivation of Subscription

A terminated subscription may potentially be reactivated in cases where a backup of the customer's data has not been deleted. When reactivating a subscription, Inleed charges the customer a fee of 350 SEK including VAT.

Support and Maintenance

3.1 Planned Downtime

Inleed will notify the customer at least one day before each planned downtime. Inleed notifies the customer via email or social media. This does not apply to system crashes and/or loss of data, regardless of the reason. In these situations, Inleed is free from responsibility towards the customer (see section 4).

3.2 Support Hours

Inleed reserves the right to change its support hours, which are shown on Inleed's website.

3.3 Backup for web hosting subscriptions

If the customer's subscription is for web hosting, Inleed is responsible for taking a daily backup of the customer's data stored on Inleed's servers. For web hosting, Inleed saves the customer's backups for the past seven days. However, if the backup system breaks down, Inleed is free from all responsibility towards the customer (see section 4).

4 Disclaimer

Inleed takes no responsibility for any damage that a customer, directly or indirectly, suffers from using the subscription. This includes, but is not limited to; server crashes, non-functioning backup systems, downtime (regardless of reason), loss of data and/or advice resulting in data loss. The customer can never claim any compensation for damage caused to the customer due to Inleed.

5 Customer's Responsibility

The customer's responsibility towards Inleed includes:
- not violating Swedish law.
- only using the service at Inleed that the customer has ordered.
- not conducting intrusion attempts on other data not belonging to the customer from their subscription.
- not using the subscription in such a way that inconvenience arises for Inleed or another.
- always contacting Inleed through contact channels associated with the customer's account, such as registered email address or registered telephone number.
- updating their personal data.
- if the customer's subscription is for web hosting, not reselling or allowing a third party to use the subscription (except Resellers, see 5.1).
- only adding domains in Inleed's system that are owned by the customer.
not spreading harmful material such as viruses or the like.

5.1 Resellers

A customer, whose subscription is for web hosting, who has the account type Reseller is allowed to resell their account to a third party. However, in these cases, the customer should act as the responsible party between Inleed and the third party.

5.2 Customer's breach of contract

Inleed always has the right to terminate the subscription with immediate effect if the customer commits a breach of contract in violation of this agreement.

6 Personal Data

The customer understands that the personal data that the customer provides is collected and processed in accordance with the Swedish Personal Data Act (1998:204) and the General Data Protection Regulation (European Parliament and Council Regulation 2016/679) for the purpose of fulfilling the agreement between the customer and Inleed. The customer agrees that their personal data will be used in Inleed's word and text processing, customer management systems, registry keeping, accounting, and other administration, as well as email. Any complaints regarding the processing are sent in the first instance to Inleed for correction. Continued complaints can then be sent to the Data Inspection.

6.1 Data Processing Agreement

By using Inleed's services, the customer is bound by the currently applicable data processing agreement (click to open).

7 Other Terms and Conditions

7.1 Domain names

When ordering a domain name, the customer also agrees to the respective top-level domain registration terms. Use of domain names takes place immediately and cannot be canceled.

7.2 IIS registration terms

When using a .SE domain, the customer agrees to the current registration terms for IIS:
IIS registration terms for .se domain names

When using a .NU domain, the customer agrees to the current registration terms for IIS:
IIS registration terms for .nu domain names

7.3 Extra services/products

Any additional service or product can be ordered via direct contact with Inleed. This agreement is the basis for all other agreements the customer has with Inleed. Any agreements beyond this agreement should be seen as supplementary agreements with this agreement as the main agreement.

7.4 Domains

For all domains that Inleed registers for the customer, the customer should be listed as the owner (unless the customer wishes otherwise) and Inleed as the potential technical/administrative contact.
When using a domain under ICANN, the customer agrees to the current terms for ICANN.
ICANN - Registrant Rights
EDDP - ICANN Restore/Renewal policy

7.5 Applicable law and dispute

Swedish law shall apply to this agreement. In the event of a dispute arising from the agreement, an attempt should first be made between Inleed and the customer to agree on a solution. If this fails, the dispute can be tried in a Swedish general court. The customer also has the option of turning to the General Complaints Board to get a recommendation for resolving the dispute.

Servers in Sweden

All our servers in Sweden are located in Tällberg, Falun and Stockholm. Our network is built in a circle between these locations in order to offer the highest possible availability. We also have our own servers in Paris.

4
physical locations
DDoS
protection
40 gbit/s
backbone

Order