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These Terms came into effect on December 6, 2022 and supersede all previous versions of these Terms.
This agreement applies between the subscriber (hereinafter referred to as the customer) and Inleed (Yelles AB org. no. 556931-6788), (hereinafter referred to as Inleed). The agreement covers all services and products offered by Inleed (hereinafter referred to as the subscription).
The agreement includes contract duration, fees, and termination (section 2), support and maintenance (section 3), disclaimer (section 4), customer's responsibility (section 5), personal data (section 6), and other contractual terms (section 7).
Inleed reserves the right to change this agreement at any time. The new agreement is valid when it is published on Inleed's website.
Fees for the subscription are paid in advance by invoice via bank transfer or card payment.
The subscription period runs indefinitely from the date of order. Specific service applies for the period specified on the invoice.
2.3 Renewal of subscriptions that occur every 12th month or less often
For subscriptions that are renewed more frequently than every 12th month, Inleed sends out an invoice for renewal for an equally long period at the end of the current period. The invoice applies to the renewal of the subscription in the future. The agreement shall be considered renewed at the time Inleed sent the invoice. The invoice must be paid before the payment period expires, otherwise Inleed has the right to shut down the customer's subscription and apply a reminder fee, penalty interest, and possibly compensation for debt collection costs according to Swedish law (1981:739) on compensation for debt collection costs. If the invoice is not paid within the payment deadline, the subscription and its content can be deleted. The customer is liable for payment of the issued invoice.
Fee changes are informed via Inleed's website. Inleed has the right to charge a changed fee at the renewal of a subscription.
The customer has the right to cancel their subscription with Inleed at any time via a termination (see 2.7). An invoice that the customer has already paid is not reimbursed. This also applies if time remains on the customer's subscription.
A termination of the subscription is made by the customer sending a request for termination from the email address that is the owner of the account to [email protected] and then confirm the termination by responding to the email that Inleed sends out after the customer's request.
Inleed is responsible for ensuring that the customer's subscription is active on Inleed's servers during the contract period (see section 4).
When a customer's subscription expires, all the customer's data is deleted from Inleed's servers. It is the customer's responsibility to make backup copies of its data before the subscription period ends (see 5.3). After the end of the subscription period, it is not possible to restore data that has been deleted.
A terminated subscription may potentially be reactivated in cases where a backup of the customer's data has not been deleted. When reactivating a subscription, Inleed charges the customer a fee of 350 SEK including VAT.
Inleed will notify the customer at least one day before each planned downtime. Inleed notifies the customer via email or social media. This does not apply to system crashes and/or loss of data, regardless of the reason. In these situations, Inleed is free from responsibility towards the customer (see section 4).
Inleed reserves the right to change its support hours, which are shown on Inleed's website.
If the customer's subscription is for web hosting, Inleed is responsible for taking a daily backup of the customer's data stored on Inleed's servers. For web hosting, Inleed saves the customer's backups for the past seven days. However, if the backup system breaks down, Inleed is free from all responsibility towards the customer (see section 4).
Inleed takes no responsibility for any damage that a customer, directly or indirectly, suffers from using the subscription. This includes, but is not limited to; server crashes, non-functioning backup systems, downtime (regardless of reason), loss of data and/or advice resulting in data loss. The customer can never claim any compensation for damage caused to the customer due to Inleed.
The customer's responsibility towards Inleed includes:
A customer, whose subscription is for web hosting, who has the account type Reseller is allowed to resell their account to a third party. However, in these cases, the customer should act as the responsible party between Inleed and the third party.
Inleed always has the right to terminate the subscription with immediate effect if the customer commits a breach of contract in violation of this agreement.
The customer understands that the personal data that the customer provides is collected and processed in accordance with the Swedish Personal Data Act (1998:204) and the General Data Protection Regulation (European Parliament and Council Regulation 2016/679) for the purpose of fulfilling the agreement between the customer and Inleed. The customer agrees that their personal data will be used in Inleed's word and text processing, customer management systems, registry keeping, accounting, and other administration, as well as email. Any complaints regarding the processing are sent in the first instance to Inleed for correction. Continued complaints can then be sent to the Data Inspection.
6.1 Data Processing Agreement data processing agreement (click to open).
When ordering a domain name, the customer also agrees to the respective top-level domain registration terms. Use of domain names takes place immediately and cannot be canceled.
Any additional service or product can be ordered via direct contact with Inleed. This agreement is the basis for all other agreements the customer has with Inleed. Any agreements beyond this agreement should be seen as supplementary agreements with this agreement as the main agreement.
For all domains that Inleed registers for the customer, the customer should be listed as the owner (unless the customer wishes otherwise) and Inleed as the potential technical/administrative contact. When using a domain under ICANN, the customer agrees to the current terms for ICANN.
If the customer cancels his broadband subscription after it has been activated at the customer's initiative, Inleed is entitled to charge a fee for the period the service has been used. This fee will correspond to a portion of the full price of the agreed service and may also include any start-up fee.
Customer can pay deposited funds to Inleed which can later be used for services and products. Deposited funds cannot be refunded and must only be used within a period of 24 months from the deposit date. After this period, all unused funds are forfeited and can no longer be used.
Swedish law shall apply to this agreement. In the event of a dispute arising from the agreement, an attempt should first be made between Inleed and the customer to agree on a solution. If this fails, the dispute can be tried in a Swedish general court. The customer also has the option of turning to the General Complaints Board to get a recommendation for resolving the dispute.
All prices are exclusive of 25% VAT. Change to inc. VAT