Integrity Framework

As part of the Your.Online group we follow a shared Integrity Framework that sets expectations for how we work, the standards we uphold, and the culture we build together.

The framework combines our core values with group-wide policies and practical expectations so that we act consistently across brands and markets.

Open policy downloads

Our core values

These four principles guide how we collaborate, support our customers, and represent the Your.Online group.

Integrity

Act honestly, ethically, and transparently in every interaction with colleagues, customers, and partners.
Respect

Treat everyone with dignity and fairness, embracing diversity and creating an inclusive workplace.
Accountability

Own our decisions and outcomes, learn from mistakes, and deliver on the commitments we make.
Excellence

Strive for high standards, continuous improvement, and thoughtful innovation in everything we do.

Group policies

We adopt the core Integrity Framework policies issued by Your.Online. Each document translates our values into actionable guidance.

Code of Conduct

Defines the behaviours and decision-making principles expected from everyone in the group.
ABC Policy

Sets out a zero-tolerance approach to bribery and corruption in every market where we operate.
Sanctions & Trade Control Policy

Explains how we comply with international sanctions, export controls, and screening obligations.
Whistleblower Policy

Protects anyone who raises a concern in good faith and outlines the process we follow.

View document library

Accountability in practice

The framework is more than policy; it informs onboarding, supplier selection, commercial decisions, and incident response.

Embedded in governance

We assess integrity risks in strategic planning, reviews, and board reporting to ensure leadership accountability.

Supported by training

Mandatory onboarding and refresher modules keep teams informed about expectations and how to escalate concerns.

Backed by open dialogue

Managers and compliance partners provide guidance, and colleagues can raise issues without fear of retaliation.

What we expect from everyone

Integrity is a collective effort. These expectations apply to employees, contractors, and partners representing our services.

Everyday behaviours

Act with integrity: stay honest, transparent, and fair; avoid conflicts of interest and safeguard the groups reputation.
Respect others: treat every person with dignity and professionalism, and challenge undesirable behaviour.
Comply with laws and regulations: follow applicable legislation, industry standards, and group policies, including health, safety, and inclusion requirements.
Maintain confidentiality: protect sensitive information and only share it with authorised people for legitimate purposes.
Commit to fair competition: engage in ethical market practices and uphold trust in every customer and partner relationship.

Speak up safely

We encourage everyone to report concerns promptly. Our whistleblowing channels protect confidentiality and prohibit retaliation.

Visit whistleblowing resources

Continuous improvement

Feedback from audits, customer interactions, and team retrospectives helps us refine the framework and keep it relevant.