The VPN connection isn’t working
The VPN won’t connect, or no traffic gets through the tunnel. Start with the cause at the top, it’s the most common.
Common causes
Check
Is the configuration file old or changed?
What to do
Download a new file in the client area and import it in the app.
With OpenVPN, only the file you downloaded most recently works.
Set up WireGuard VPNCheck
Does the VPN work from another network, for example your phone?
What to do
The network you’re on is blocking the VPN. Use another network. OpenVPN uses port 1194 TCP, which some providers block.
Check
Are you using OpenVPN 2.6 or newer?
What to do
The cipher settings in the configuration may need changing. OpenVPN 2.5.9 works well.
Check
Is the tunnel up but the services don’t respond? Inleed blocks no ports, but your own firewall can.
What to do
Check the firewall and antivirus on your computer.
Check
Does it say Missing external certificate?
What to do
Click Cancel and untick the certificate requirement in the profile, or click Continue.
Good to know
- The VPN/Firewall service uses OpenVPN. The
.ovpnfile and login details are under Manage in the client area. If the service isn’t shown there, email support. - Encryption lowers the speed, and WireGuard is usually faster than OpenVPN.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.