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All guides

Eleven areas, the same clear guides everywhere.

Getting started

The client area1

GuideLog in to the client area

Moving to Inleed1

GuideMove to Inleed with our migration help

Support and service status3

Quick answerHow do I report abuse from Inleed’s network?Quick answerHow do I contact support?ReferenceService status and planned maintenance

Account and login

Login and password3

Start hereTrouble logging in GuideReset your client area password TroubleshootingI can’t log in to the client area

Account details3

GuideChange your account email address Quick answerWhat if I can’t access my account’s email address?Quick answerHow do I delete my account?

Access for others2

GuideGive someone else access to your account Quick answerCan I move services to another account?

Security and data protection3

GuideCreate a one-time link to share a password Quick answerIs this email really from Inleed?ReferenceSecurity, data protection and DPA

DocSign and affiliate3

GuideSend an agreement for signing in DocSign Quick answerWhy didn’t I get an affiliate commission?Quick answerIs a DocSign signature legally binding?

Invoices and payments

Paying5

GuideFind and pay an invoice GuideSet up direct debit (autogiro)TroubleshootingMy invoice still shows as unpaid after I paid TroubleshootingMy service is suspended Quick answerWhat happens if I don’t pay my invoice on time?

Renewals and billing period4

GuideRenew a service manually GuideChange the billing period for a service GuideTurn off auto-invoicing for a service Quick answerDo my services renew automatically?

Invoice details4

GuideChange the email address for invoices GuideEdit your billing profile Quick answerWhy is my invoice higher than last time?ReferenceInvoice terms and dates

Cancelling4

GuideCancel a service Quick answerCan I cancel my hosting and keep my domain?Quick answerDo I have to pay the invoice if I cancel?Quick answerIs there a minimum contract period?

Withdrawal, credit and refunds2

Quick answerCan I cancel or withdraw from an order?Quick answerWhat happens if I paid an invoice twice?

Domains and DNS

Register and verify6

GuideVerify your new domain with BankID TroubleshootingMy domain is suspended pending verification Quick answerCan I register a domain without Swedish BankID?Quick answerShould the domain be in my name or my company’s?Quick answerAre my details shown in WHOIS?ReferenceRules for different top-level domains

Transfer a domain4

GuideTransfer a domain to Inleed GuideTransfer your domain away from Inleed TroubleshootingMy domain transfer isn’t going through Quick answerCan I lock my domain against unauthorised transfer?

Owner and account3

GuideMove a domain to another Inleed account GuideChange the owner of a domain GuideUpdate your domain’s contact details

Nameservers and DNS10

GuideAdd a DNS record GuideChange the nameservers for your domain GuideTurn off DNSSEC for your domain GuideDelete your domain’s DNS zone GuideCreate a DNS zone for your domain TroubleshootingThe domain already exists when I add it TroubleshootingMy domain isn’t working Quick answerHow long do DNS changes take to work?ReferenceInleed’s nameservers ReferenceDNS record types and common values

Connect your domain3

GuideConnect a domain to your hosting GuideConnect your domain to a website on another service GuideUse Cloudflare with your hosting

Expired and taken domains2

GuideBack-order a domain with Snapback Quick answerCan I get back a domain that has expired?

Email

Getting started4

GuideLog in to webmail GuideCreate an email account Quick answerCan I have email without web hosting?ReferenceEmail client settings

Email apps and phones10

GuideAdd your email to Outlook GuideAdd your email to iPhone, iPad or Mac GuideRead your email in Gmail GuideAdd your email to Android GuideAdd your email to Thunderbird GuideAdd your email to Outlook for Mac GuideUpdate the password in your email app GuideEmail in the new Outlook for Windows Quick answerShould I choose IMAP or POP3?Quick answerCan I sync the webmail calendar?

Manage email accounts8

GuideChange the password for an email account GuideForward email to another address GuideRestore deleted email from a backup GuideSet up an auto-reply GuideCreate a signature in webmail GuideSort email with filters in webmail GuideSend from another address in webmail GuideImport and export contacts in webmail

Troubleshooting8

Start hereEmail isn’t working TroubleshootingI can’t send email TroubleshootingEmail isn’t working after moving to Inleed TroubleshootingI can’t receive email TroubleshootingI can’t log in to my email TroubleshootingEmail works in webmail but not in my app TroubleshootingMy mailbox is full ReferenceCommon email error messages

Spam and deliverability6

GuideSet up SPF, DKIM and DMARC for your domain GuideSet up the spam filter for your email GuideAllow or block a sender TroubleshootingMy email ends up in the recipient’s spam folder TroubleshootingYour email sending limit has been reached TroubleshootingSomeone is sending spam from my email address

Move and connect your email5

GuideMove your email from another provider GuidePoint your domain’s email to Inleed GuideKeep your email with another provider GuideConnect your domain to Google Workspace ReferenceDNS records for Inleed email

Newsletters with Inleed Mailer3

GuideSend your first newsletter with Inleed Mailer GuideVerify your domain in Inleed Mailer ReferenceSMTP settings for Inleed Mailer

Web hosting

Getting started6

GuideLog in to DirectAdmin GuideTest your website with a temporary address GuideUpload files to your website GuideChange your DirectAdmin password Quick answerCan I host several websites on one plan?ReferenceHosting plans compared

Domains and redirects3

GuideRedirect a domain to another address GuideCreate a subdomain GuideMove a domain between two hosting plans

SSL and HTTPS3

GuideTurn on an SSL certificate for your website TroubleshootingMy website shows “Not secure”TroubleshootingThe SSL certificate can’t be created or renewed

PHP and databases10

GuideChange the PHP version for your website GuideChange PHP settings for your website GuideEnable PHP extensions on your hosting GuideAllow remote connections to your database GuideCreate a database and a database user GuideExport a database GuideImport a database TroubleshootingMy website stopped working after a PHP change TroubleshootingMy website can’t connect to the database Quick answerDoes Inleed patch PHP security holes?

Space, performance and plans6

GuideFree up space on your hosting GuideUpgrade your hosting plan GuideTurn off and delete Installatron backups GuideCheck your hosting resource usage Quick answerWhy was my hosting upgraded automatically?Quick answerHow do I downgrade my hosting?

Backups5

Start hereRestore from a backup GuideRestore your whole hosting account from a backup GuideRestore a website or files with JetBackup GuideDownload a copy of your website Quick answerHow often is my hosting backed up?

Firewall and blocked IPs5

GuideWhitelist your IP address in the firewall TroubleshootingMy website works on mobile data but not at home TroubleshootingGoogle and other services can’t reach your website Quick answerDo you block AI crawlers like GPTBot and ClaudeBot?Quick answerCan I block visitors from certain countries?

FTP and SSH5

GuideConnect to your hosting with SSH GuideAdd an SSH key GuideCreate an FTP account GuideConnect to your hosting with FileZilla ReferenceFTP and SFTP settings for your hosting

Troubleshooting7

Start hereWebsite errors GuideView your website’s error log TroubleshootingMy website is down TroubleshootingMy website is slow TroubleshootingMy website shows 403 Forbidden or 404 TroubleshootingMy website shows server error 500, 502 or 503 TroubleshootingThe old website still shows

Advanced and resellers6

GuideCreate a Node.js app on your hosting GuideCreate a client account in your reseller package GuideDisable a ModSecurity rule for your domain GuidePassword-protect a folder on your website TroubleshootingMy cron job isn’t running Quick answerCan I run Nextcloud on my hosting?

WordPress

Install and log in4

GuideInstall WordPress GuideChange your WordPress password GuideSend email from WordPress via SMTP GuideLog in to WordPress

Move and copy3

GuideMove WordPress to another domain GuideMove a WordPress site to Inleed GuideCreate a WordPress staging copy

Troubleshooting5

GuideDisable a WordPress plugin from the File Manager TroubleshootingWordPress shows a critical error or a blank page TroubleshootingImages won’t upload or don’t show TroubleshootingWordPress says “The response is not a valid JSON response”TroubleshootingWordPress subpages show 404

Speed and cache2

GuideTurn on LiteSpeed Cache for WordPress TroubleshootingMy changes don’t show on the website

Backup and security3

GuideClean up a hacked WordPress site GuideRestore a WordPress backup in Installatron GuideUpdate WordPress, themes and plugins

VPS and servers

Choosing and getting started2

Quick answerWhen will my VPS be ready?ReferenceVPS or dedicated server

Manage your VPS7

GuideUpgrade your VPS GuideRestart your VPS GuideConnect to your VPS with VNC GuideChange the root password for your VPS GuideReinstall your VPS TroubleshootingMy VPS can’t be reached Quick answerCan I downgrade my VPS?

Network and IP2

GuideAdd an extra IP address to your VPS GuideChange the PTR record (reverse DNS) for your IP

Backup and server management2

GuideRestore your VPS from a backup Quick answerIs my VPS backed up?

Windows Server1

GuideInstall Windows Server on your VPS

Storage and physical servers3

GuideConnect to Storage with FileZilla GuideOrder Remote Hands or a server reboot ReferenceColocation: delivery, power and network

Microsoft 365

Getting started1

GuideGet started with Microsoft 365

Domain and email2

GuideConnect your domain to Microsoft 365 GuideAdd Microsoft 365 email to Outlook

Plans and licences3

GuideMove your Microsoft 365 licences to Inleed Quick answerHow do I cancel a Microsoft 365 licence?ReferenceMicrosoft 365 plans and what’s included

Broadband

Order and get started2

GuideGet started with your broadband GuideOrder broadband for your address

Router and fibre box4

GuideConnect your router to the fibre box GuideFind your router’s MAC address GuideGet started with the router from Inleed GuideOpen a port in your router

Troubleshooting and fault reports7

GuideTest your connection directly at the fibre box GuideReport a broadband fault TroubleshootingInternet isn’t working TroubleshootingInternet isn’t working after activation TroubleshootingThe city network’s page shows instead of the internet TroubleshootingStreaming service shows the wrong country ReferenceFibre box lights explained

Speed2

GuideChange your broadband speed TroubleshootingMy broadband is slower than I pay for

Static IP address2

GuideOrder a static IP for your broadband Quick answerDoes broadband include a static IP address?

Move, switch and change2

GuideSwitch broadband provider without downtime GuideMove your broadband to a new address

VPN and static IP

Getting started1

GuideSet up WireGuard VPN

Static IP1

GuideAdd a static IP to WireGuard VPN

Troubleshooting1

TroubleshootingThe VPN connection isn’t working