What if I can’t access my account’s email address?
Answer
Email support and tell us which account it is. For security we verify you before the address is changed: we send an SMS code to the phone number on the account, and you reply with the code in the same thread.
If you can’t reach that phone number, email a picture of your ID. We compare it with the details on the account.
Good to know
- If you can access the old address, change it yourself under Settings. Both the old and the new address need to confirm. Change your account email address
- Consider adding a technical contact, so that more people can request changes.
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Need more help?
Email [email protected] or call 08-519 70 666.