Reset your client area password
If you’ve forgotten your client area password, you choose a new one with a link sent to the account’s email address.
Forgotten the password for your email? Change the password for an email account
Can’t access the email address the account is registered to? What if I can’t access my account’s email address?
Before you start
- You need access to the account’s email address. The link is sent there.
How to reset it
- 1
Click Forgot your password? on the login page of the client area.
- 2
Enter the email address you log in with in the Email address field.
That’s the account’s registered email address.
- 3
Click Send reset link.
A link is sent to the address.
- 4
Open the email and click the link.
The link is valid for 60 minutes.
- 5
Choose a new password.
Avoid spaces in the password.
How to know it worked
Done
The page confirms that the link has been sent. Once you’ve chosen a new password, you’re logged in straight away.
If something doesn’t work
No email arrives
Why: It has ended up in your spam folder, or the account has a different address.
What to do: Check your spam folder and try another address you may have used.
The link doesn’t work
Why: It has expired after 60 minutes.
What to do: Request a new link.
You no longer have access to the email address
What to do: Follow the guide for when you can’t access the account’s email address.
What if I can’t access my account’s email address?Good to know
- The page always says the link has been sent, even if the address has no account. That protects the account.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.