I can’t log in to the client area
The login isn’t working, or no link or code arrives. Find what matches and follow the fix.
Can’t get into DirectAdmin or webmail? Trouble logging in
Common causes
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Did you enter the right email address and password? You log in with the account’s registered email address.
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Have you entered the wrong password 5 times in a row? Then login is blocked for that address for a while.
What to do
Wait for as many seconds as it says, then choose a new password. The block gets longer if you keep guessing.
Reset your client area passwordCheck
Has the email ended up in your spam folder, or does the account have a different address?
What to do
Check your spam folder and try another address you may have used.
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Are you waiting for an SMS code, or does the code go to a method you can no longer reach?
What to do
SMS codes can be delayed. Log in again to get a new code.
If you can’t reach the method, contact support.
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Does the link for a new password go to an address you no longer have?
What to do
Follow the guide for when you can’t access the account’s email address.
What if I can’t access my account’s email address?Good to know
- Two-step verification through support: if you have a recovery code, it’s turned off straight away. Otherwise we verify you with an SMS code to the phone number on the account, or with a picture of your ID. Then you add a new method under Settings › Security.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.