Add Microsoft 365 email to Outlook
When your email is with Microsoft 365, add the account to Outlook as a “work or school” account, not with manual IMAP or SMTP.
Before you start
- Have your email address and your password from Microsoft ready.
How to add your email
- 1
Open Outlook and choose File › Add Account.
- 2
Enter your email address.
- 3
Log in as a work or school account with your password from Microsoft.
- 4
Approve the login in Microsoft Authenticator if you’re asked.
How to know it worked
Done
Your Microsoft 365 email appears in Outlook.
If something doesn’t work
It says the licence isn’t active
Why: The licence hasn’t been activated yet.
What to do: Wait a while and try again.
The account can’t be added
What to do: Reinstall the Outlook app and try again.
Good to know
- Old email stays at your previous provider. Wait at least 48 hours after the move before deleting it there.
- Microsoft’s own guide: Add an email account to Outlook .
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.