Change the password for an email account
Each email account has its own password, separate from the client area’s. If you’ve forgotten it, it can’t be retrieved, but you can change it in DirectAdmin.
Forgotten your client area password? Reset your client area password
If you’ve connected Inleed to an AI app, just write what you want done, for example:
Done. The password for [email protected] is changed, and the app gives you the new one.
How to change it
- 1
Log in to the client area and click your hosting under Websites, email & DNS.
DirectAdmin opens. No password needed.
- 2
Click E-mail Accounts under E-mail Manager.
Your email accounts are listed.
- 3
Click the three dots on the address’s row.
- 4
Choose Change Password/Username.
- 5
Click Generate Random Password.
A new strong password is filled in. You can also type your own.
Click the eye to see the password, and save it. It can’t be retrieved later.
- 6
Click Save.
How to know it worked
Done
The new password works straight away.
If something doesn’t work
My phone or computer can’t fetch email after the change
Why: The app is still using the old password.
What to do: Enter the new password in every app and computer that fetches the email.
Update the password in your email appMy website or webmail stops responding at home after the change
Why: An app with the old password has got your network’s IP address blocked.
What to do: Enter the new password in the app, then whitelist your IP address.
Whitelist your IP address in the firewallGood to know
- Change the password in all your apps at the same time. Otherwise they keep trying the old one, and your IP address can get blocked.
- You can also change the password in webmail, under Settings › Password. You need the current password for that.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.