The domain already exists when I add it
A domain can only exist in one place at a time. If you get an error saying the domain already exists, it’s still somewhere else at Inleed. Start with the cause at the top.
Common causes
Check
Does the domain have its own DNS zone in the client area, under DNS / Nameservers? The zone counts as the domain already existing.
What to do
Don’t add the domain in DirectAdmin. Move the zone to your hosting from the client area instead, and the records come along.
Connect a domain to your hostingCheck
Does the domain end in .new in DirectAdmin? Then a DNS zone for it already existed when you added it.
What to do
Delete the old DNS zone in the client area. It takes about 10 minutes.
Then delete the domain ending in .new under Domains in DirectAdmin, and add the domain again.
Check
Have you had the domain on another of your hosting accounts? Then it is still there.
What to do
Delete the domain under Domains in the old hosting account’s DirectAdmin, then add it again.
Check
Has someone else added the domain, or do you have an old Inleed account?
What to do
Contact support from your account’s email address. If the domain is on someone else’s account, support removes it there.
Good to know
- When you move the zone to your hosting, all records come along unchanged. If they point to another server, change
mailandwwwto your hosting’s IP address, or your email ends up in the wrong place.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666. Say which domain it concerns.