My domain isn’t working
Both the website and email are down, and your browser may show DNS_PROBE_FINISHED_NXDOMAIN. Start with the cause at the top.
Is only the website down? My website is down
Is it only your email that isn’t working? Email isn’t working
Common causes
Check
Has the domain been renewed? A .se or .nu domain and its email keep working until the domain is suspended, about 10 days after the expiry date.
Check
Have you received an email asking you to verify the contact details? The domain can be suspended when the details have not been verified.
What to do
Follow the guide for a domain that is suspended pending verification.
My domain is suspended pending verificationCheck
Do the nameservers under DNS / Nameservers point to the wrong place, or to both Inleed’s and another provider’s? Then the domain ends up in a DNS where the records are missing.
What to do
Use only Inleed’s nameservers, or only the other provider’s.
Change the nameservers for your domainCheck
The change isn’t visible everywhere yet. Meanwhile the website can switch between the old and the new server.
What to do
Wait. It can take up to 48 hours, and it can’t be sped up.
Check
Incorrect DNSSEC stops the website, email and SSL, even with the right nameservers.
What to do
Turn off DNSSEC. Allow up to 4 hours for it to take effect.
Turn off DNSSEC for your domainCheck
Are the records for the domain and www missing? The zone may have been deleted, or the records removed.
What to do
Add the A records again, or create the zone again. If the domain is on your hosting, add the records in DirectAdmin under DNS Management.
Add a DNS recordGood to know
- If the domain uses another provider’s nameservers, all DNS changes are made there. Changes at Inleed then don’t affect the domain.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666. Say which domain it concerns.