What happens if I paid an invoice twice?
Answer
You can get the money back, or have the amount added as credit on your account. Email support and say which you’d like.
The money goes back to the payment method you used. If you paid by bankgiro, include an account number. A payment made before the turn of the year can’t be refunded.
Good to know
- Credit isn’t used on its own. For a new order or a manual renewal, choose the Prepaid payment method. To pay an existing invoice with credit, ask support. The credit must then cover the full amount.
- Credit must be used within 24 months and isn’t refunded.
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Need more help?
Email [email protected] or call 08-519 70 666.