Quick answer

Do I have to pay the invoice if I cancel?

Updated 6 Nov 2026

Answer

It depends on the period. If the invoice is for a period that has already started, it must be paid, even if you cancel the service.

If it’s for a period that hasn’t started, support credits it once your cancellation is confirmed. Then you don’t have to pay.

Good to know

Not paying isn’t cancelling. You need to cancel the service, or turn off Auto Invoice so that it ends on its expiry date.
Services can’t be paused. You can cancel the service and order it again later.
When you cancel broadband, choose the subscription’s renewal day as the end date. That avoids a new invoice, since a period that has started is charged in full.