My VPS can’t be reached
Your VPS doesn’t respond to SSH, web or ping. Start with the cause at the top. The console in the client area works even when the server’s network doesn’t.
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Common causes
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Does nothing respond at all? Open Console and see whether the server shows anything.
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Does the server start but have no network, for example after a reinstall?
What to do
Log in through Console and check the IP address and gateway. Also check that the network hasn’t been changed from static IP to DHCP and that the network interface is up.
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Can you reach the server on mobile data but not from the office? Then the server’s own firewall or a protection against login attempts may have blocked your IP address.
What to do
Log in through Console and release your IP address in the server’s firewall. With CSF, type csf -a followed by the IP address.
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Can you reach the server but not log in, because the password doesn’t work?
What to do
Change the root password with Forgot the password? on your VPS’s page.
Change the root password for your VPSGood to know
- Without Server maintenance, we don’t troubleshoot the server for you, but we can restart it. If you’d rather not look after the server yourself, Server maintenance is available as an add-on.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.