Guide

Change your broadband speed

You change your broadband speed yourself in the client area, both to a higher and a lower one. When you upgrade, you choose when it applies.

About 3 minutes Updated 6 Nov 2026

Before you start

1
Log in to the client area, go to Upgrades and click Show upgrades next to your broadband.
The options for your broadband are shown.
2
Choose the new speed.
3
If you’re upgrading, choose whether the change applies from the next renewal or straight away.
Straight away, you pay the difference for the rest of the period.
4
Confirm the change.
A downgrade applies as soon as you confirm.
5
Restart the fibre box and the router once the new speed applies.
Otherwise you may keep the old speed.

Your broadband has the new speed and the new price.

I’m not getting the new speed

Why: The fibre box and router haven’t been restarted, or the old subscription is still active.

What to do: Restart the fibre box and the router. Measure with a cable directly in the fibre box. If it is still wrong, email support.

With a downgrade, time you’ve already paid for isn’t refunded.
Measuring less than half the speed with a cable directly in the fibre box? Troubleshoot slow broadband