Guide

Get started with your broadband

After ordering, you approve the order with BankID, pay the first invoice and connect your router. The broadband is activated on the start date.

About 2 minutes Updated 6 Nov 2026

Before you start

You need a router. It isn’t included with the broadband, but you can buy one from us.
Cancel the broadband with your previous provider yourself. Only one provider can be active at a time.

1
Approve the order with BankID when you are asked.
2
Pay the first invoice.
The broadband isn’t activated until it’s paid.
3
Connect a network cable from the fibre box’s LAN port to the router’s WAN port, often labelled Internet.
The router should get its address automatically (DHCP).
4
Restart the fibre box and the router once the broadband is activated.

You can get online. To check the speed, measure with a computer connected by cable directly to the fibre box.

The internet isn’t working after activation

What to do: Go through the troubleshooting for new broadband.

The fibre isn’t installed in the apartment

Why: The network owner hasn’t connected the fibre.

What to do: In Zitius’s and Telia’s networks, call 020-40 24 00, 09-16. Then contact us, and we’ll move the start date.

If we can’t deliver to your address, you get back what you paid and the invoice is credited.