My email ends up in the recipient’s spam folder
Email you send arrives, but the recipient finds it in the spam folder. Check the domain’s SPF, DKIM and DMARC, and how the email is sent.
Is your email not arriving at all? I can’t send email
Common causes
Check
Does the domain have DKIM and a DMARC record? Without them, the recipient can’t tell that the email really comes from you.
What to do
Turn on DKIM in DirectAdmin with Enable DKIM under E-mail Accounts, and add a DMARC record.
Set up SPF, DKIM and DMARC for your domainCheck
Do you send newsletters with another tool, for example? Is that service included in the domain’s SPF record?
What to do
Add the service’s include to the SPF record that’s already there.
Check
Does the domain have more than one SPF record? Then both count as wrong.
Check
Are you sending bulk email from a normal email address? That looks like spam.
What to do
Send newsletters with a mailing tool, such as Inleed Mailer.
Check
Does a contact form, for example, send in the visitor’s name?
What to do
Let the form send from an address on your own domain, and set the visitor as the reply-to address.
Good to know
- Test your email at mail-tester.com. It shows what lowers the score.
- A new domain has no reputation yet. It helps when recipients mark your email as not spam.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.