Email isn’t working after moving to Inleed
After a move to Inleed, email can stop working because the DNS records point the wrong way, the email accounts aren’t created yet, or email is still going to the old provider.
Common causes
Check
Did you change nameservers in the last 48 hours? Meanwhile, email can go to both the old and the new provider.
What to do
Wait, and check webmail at both the old and the new provider.
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Have the email accounts been created at Inleed?
What to do
Create the email accounts at Inleed. They’re created again after a move, with new passwords.
Create an email accountCheck
Does the MX record, or the A record for mail, point the wrong way in the new zone?
What to do
MX should be 10 mail.yourdomain.com, and mail should point to your hosting’s IP address.
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Are DKIM or DMARC missing from the new zone?
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Is the old email still with the old provider?
Good to know
- Once the nameserver change is done, switch your email apps to
mail.inleed.com.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.