I can’t receive email
Email people send you never arrives. Start with the cause at the top, it’s the most common.
Can’t send email? I can’t send email
Does your email arrive but end up in the spam folder? Set up the spam filter for your email
Common causes
Check
Does the domain’s MX record point to Inleed? It can point elsewhere, for example after a nameserver change.
What to do
With Inleed’s nameservers, MX should be 10 mail.yourdomain.com and mail should point to your hosting’s IP address.
If DNS is with another provider, MX should point to your hosting’s server name.
Point your domain’s email to InleedCheck
Does the A record for mail still point to the old server?
What to do
Change the A record for mail to your hosting’s IP address.
Check
Has the email account been created, and is the address spelled correctly?
Check
Has the account reached its size limit?
What to do
Clear out old email, or raise the size in DirectAdmin under E-mail Accounts.
Check
Has the domain expired, or is the hosting suspended?
Check
Is the email ending up in the spam folder, or being removed by the spam filter?
What to do
Look in the spam folder. If SpamAssassin is set to drop, spam is deleted straight away instead of being moved there.
Good to know
- After a nameserver change, email can end up at the old provider for up to 48 hours. Check webmail at both providers.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.