I can’t log in to my email
You can’t get in to webmail or your email app. It’s often down to the username, the password or a blocked IP address.
Common causes
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Is the username the full email address?
What to do
Enter the full address in lowercase letters.
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The email account has its own password, separate from the client area’s. It can’t be retrieved, only changed.
What to do
Change the password for the email account in DirectAdmin.
Change the password for an email accountCheck
Have repeated failed logins blocked your IP address?
What to do
Whitelist your IP address and correct the password on all your devices.
Whitelist your IP address in the firewallCheck
Don’t know the address for webmail?
What to do
Open webmail (mail.inleed.com) and enter your email address, and you’re sent to the right server.
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Can you get in to webmail but not the app?
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Are you using the new Outlook? It requires an app password, and Inleed doesn’t have them.
Good to know
- Can’t access the email linked to your Inleed account? What if I can’t access my account’s email address?
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.