Email works in webmail but not in my app
If webmail works, your account is fine. The problem is then in the app’s settings, or your IP address has been blocked.
Common causes
1The app warns about the certificate
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Is the server set to mail.yourdomain.com in the app? The server is called mail.inleed.com.
2The password isn’t accepted in the app
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Is the full email address set as the username?
What to do
Enter the full address as the username, for the outgoing server too.
3You can receive but not send
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Is login missing for the outgoing server, or does it have the wrong port?
4It worked, but the app suddenly stopped connecting
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Have repeated failed logins blocked your IP address?
What to do
Correct the password on all your devices and whitelist your IP address.
Whitelist your IP address in the firewall5Email disappears from the server, or folders are missing
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Is the account set up as POP3?
What to do
Remove the account in the app and add it again as IMAP.
6The new Outlook wants an app password
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Are you using the new Outlook? It requires an app password, and Inleed doesn’t have them.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.