I can’t send email
Your email gets stuck in the outbox, or you get an error when you send. Start with the cause at the top.
Can’t receive email? I can’t receive email
Does your email arrive but end up in the spam folder? My email ends up in the recipient’s spam folder
Common causes
authentication failed or that the password is wrongCheck
The outgoing server requires login. Does the app have the right username and password?
What to do
Use the full email address as the username and turn on login for the outgoing server (SMTP).
Email client settingsCheck
Does the app have the right server and port for outgoing email?
Check
Is the app using an old server name?
What to do
Change the server name to mail.inleed.com.
Check
Is the IP address blocked after failed logins?
Check
Has the address reached its limit for emails per day?
What to do
The limit applies per day. For newsletters, use a mailing tool such as Inleed Mailer.
Check
Is the hosting suspended, for example because of an unpaid invoice?
Good to know
- Try sending from webmail. If that works, the problem is in the app’s settings.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.