My mailbox is full
When a mailbox or your whole hosting account is full, email sent to you bounces. Find out which it is, then free up space or raise the limit.
Common causes
1Only one mailbox is full
Check
Has the address reached its own limit (quota)? In DirectAdmin under E-mail Accounts, you can see how much of its quota each address uses.
What to do
Raise the address’s quota in DirectAdmin, or delete old email. New email accounts get 50 MB unless you change it, and with Max there’s no limit beyond your hosting’s space.
2The whole hosting account is full
Check
Has your hosting run out of space? Email, files and databases share the same space.
3You’ve deleted email but it still says full
Check
Is the email still in the trash? The trash counts, and the statistics update once a day.
What to do
Empty the trash and wait until the next day.
Good to know
- You get a warning email when 70% of your hosting’s space is used. If the space runs out, the hosting can be locked at a check after midnight. Contact support if that has happened.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.