Update the password in your email app
After changing the password for the email address, every device needs the new one. Otherwise email stops working there.
Haven’t changed the password yet, or have you forgotten it? Change the password for an email account
Before you start
- Have the new password ready. You change it in DirectAdmin. Change the password for an email account
- Update all your devices straight away. A device that tries the old password can get your IP address blocked.
How to update the password
Mail on iPhone, iPad or Mac
Steps 1–4 are for iPhone and iPad, steps 5–6 for a Mac.
- 1
Go to Settings › Apps › Mail › Mail Accounts on iPhone or iPad and tap the account.
- 2
Open the account details and enter the new password under Incoming Mail Server.
- 3
Tap SMTP under Outgoing Mail Server and then the primary server.
- 4
Enter the password there too and confirm.
Confirm again when you’re back on the account.
- 5
Choose Mail › Settings on a Mac, go to the accounts section and select the account.
- 6
Click Server Settings, enter the password for the incoming and outgoing server and click Save.
Outlook or Thunderbird on a computer
Step 1 is for classic Outlook on Windows, step 2 for Thunderbird.
- 1
Open Outlook and enter the new password when Outlook asks for it.
If Outlook doesn’t ask: choose File › Account Settings › Server Settings, enter the password under Incoming mail and Outgoing mail and choose Next › Done.
- 2
Start Thunderbird, click Enter New Password in the box that appears and enter the new one.
If no box appears: open the settings in the ≡ menu, choose Privacy & Security › View Saved Passwords… and remove the passwords for
mail.inleed.com. Thunderbird then asks for the new one.
The Gmail app on Android
- 1
Open the Gmail app and tap Menu › Settings.
- 2
Choose the email address and enter the new password in the settings for the incoming and outgoing server.
How to know it worked
Done
Email is fetched and sent again on all your devices.
If something doesn’t work
The new password isn’t accepted
Why: The password is mistyped, or the username isn’t the full email address.
What to do: Log in to webmail with the new password. If it works there, enter it again in the app.
Log in to webmailEverything stopped working at home a while after the change
Why: A device with the old password has got your network’s IP address blocked.
What to do: Update the password on all your devices and whitelist your IP address.
Whitelist your IP address in the firewallGood to know
- Change the account that’s already in the app. Don’t add it a second time.
- The password can’t be viewed afterwards, at Inleed or in DirectAdmin. If you’ve forgotten it, change to a new one.
- The makers’ guides: iPhone and iPad , Mail on Mac , Outlook on Windows and the Gmail app .
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.