Whitelist your IP address in the firewall
The firewall blocks an IP address after a few failed logins. You then can’t reach your website, webmail or DirectAdmin from that network. You whitelist it yourself in the client area.
Can’t log in to the client area? I can’t log in to the client area
Does your website work, but not your email? Email isn’t working
If you’ve connected Inleed to an AI app, just write what you want done, for example:
Done. The IP address is no longer blocked on your hosting’s server.
Before you start
- Do this from the computer or network that can’t reach the website, for example at home on wifi. The button whitelists the address you’re connected from.
- The client area isn’t blocked, so you can log in there even when the website is.
How to whitelist it
- 1
Log in to the client area and click Manage next to your hosting.
Your hosting’s page opens.
- 2
Click Whitelist IP-address.
Your IP address is whitelisted straight away. A confirmation appears after a few seconds.
If you click from your phone, the phone’s address is whitelisted, not the one that’s blocked.
How to know it worked
Done
A message confirms that the IP address is whitelisted. Reload the page that didn’t work.
If something doesn’t work
It still doesn’t work
Why: The IP address that was whitelisted isn’t the one that’s blocked, for example because you were connected through your phone.
What to do: Do it again from the computer that can’t reach the website. You can see the computer’s address on ip.inleed.se .
The block comes back, or hits another computer
Why: A device is trying to log in with an old password, usually an email app.
What to do: Update the password in all apps and computers that fetch the email.
Change the password for an email accountGood to know
- Need someone else’s IP address whitelisted, for example a developer’s or an office’s? Email support from the account’s email address with their public IP address. Whole address ranges are normally not approved, and local addresses like
192.168.x.xcan’t be whitelisted.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.