Email in the new Outlook for Windows
The new Outlook for Windows requires an app password, even for accounts with other providers. Inleed has no app passwords, so use classic Outlook, Thunderbird or webmail. There’s nothing wrong with your email.
Is your email in Microsoft 365? Add Microsoft 365 email to Outlook
Using Outlook on a Mac? Add your email to Outlook for Mac
How to get to your email
- 1
Search for Outlook in Start and see which app you have.
If it’s called Outlook (new), it’s the new Outlook.
Switch to classic Outlook
You have Microsoft 365 or a purchased Office.
- 2
Turn off the New Outlook toggle.
Classic Outlook opens.
- 3
Search for Outlook (classic) in Start and open the app, if there’s no toggle.
- 4
Add your email address in classic Outlook, using the Outlook guide.
Use Thunderbird
You don’t have Office. Thunderbird is free.
- 2
Download Thunderbird from thunderbird.net and install it.
- 3
Add your email address in Thunderbird, using the Thunderbird guide.
Read your email in webmail
You need to get to your email right away.
- 2
Log in to webmail.
It works whichever email app you have.
How to know it worked
Done
Your inbox shows in the program you chose.
If something doesn’t work
Outlook says “You may need to use an app password”
Why: Microsoft requires an app password, and Inleed doesn’t have them.
What to do: Switch to classic Outlook or Thunderbird.
Outlook shows the error “INVALIDCREDENTIALS”
Why: It’s the same app password requirement.
What to do: Switch to classic Outlook or Thunderbird.
Classic Outlook isn’t on the computer
Why: New computers with Windows 11 only have the new Outlook. Classic Outlook comes with Microsoft 365 and purchased Office versions.
What to do: Install Office if you have a licence. Otherwise, use Thunderbird.
Classic Outlook warns about the certificate
Why: The server is called mail.inleed.com, not after your domain.
What to do: Enter mail.inleed.com as the server.
Good to know
- Changing the port, encryption or password doesn’t help. Inleed can’t create an app password for you either.
- Email in Microsoft 365 works in the new Outlook, since the account is then with Microsoft.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.