Google and other services can’t reach your website
The server’s security protection (Imunify360) can stop a service that tries to reach your website. It can also be a setting on the website. Start with the cause at the top.
Is it about AI crawlers like GPTBot or ClaudeBot? Do you block AI crawlers like GPTBot and ClaudeBot?
Common causes
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Do the calls come from abroad? Imunify360 blocks traffic from certain high-risk countries.
What to do
Email support with the service’s name or IP addresses, and we can make an exception for them.
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Does the service make many calls in a short time? The protection can then take it for an attack.
What to do
Email support with the time and the service’s IP address.
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Does a rule in .htaccess redirect /robots.txt to another address?
What to do
Correct or remove the rule and test the address again.
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Is the setting that blocks search engines turned on in WordPress under Settings › Reading?
What to do
Turn the setting off and save.
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Is it your own IP address that’s being stopped, not a service?
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.