My website shows “Not secure”
The browser warns when the certificate is missing, has expired or doesn’t cover the address. It also warns when the page loads content over http. Start with the cause at the top.
Is your website on Wix, Shopify or similar? Connect your domain to a website on another service
Common causes
Check
Did the renewal fail, for example because the domain or www no longer points here?
What to do
Open Provisioning history under SSL/TLS Certificates in DirectAdmin. It shows what went wrong.
The SSL certificate can’t be created or renewedCheck
Is the certificate missing for one of the names? www usually points somewhere else.
What to do
Point @ and www to your hosting’s IP address. The certificate is then created automatically.
Connect a domain to your hostingCheck
Does the page load images, fonts or scripts over http, or do visitors end up on http?
What to do
Turn on Force SSL with https redirect for the domain in DirectAdmin, and change http:// to https:// in the website’s settings.
Check
Does the domain lack its own certificate, or does it point to the wrong server?
What to do
Follow the troubleshooting for certificates that can’t be created.
The SSL certificate can’t be created or renewedCheck
Does the domain point to an external service? The certificate is then created there, not at Inleed.
What to do
Fix the certificate at that service.
Good to know
- SSL certificates are free and are created automatically when the domain points to your hosting. Turn on an SSL certificate for your website
Related guides
Need more help?
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