My website works on mobile data but not at home
Can you reach your website, webmail or DirectAdmin on your phone but not at home or at work? Then your network’s IP address is usually blocked. Start with the cause at the top.
Common causes
Check
Does it work on mobile data but not on wifi at home or at work? Then your network’s IP address is probably blocked after a few failed logins, often from an email app with an old password.
What to do
Whitelist your IP address in the client area from the computer that can’t connect.
The client area isn’t blocked by your hosting’s firewall, so you can get in there even now.
Whitelist your IP address in the firewallCheck
Is a phone, computer or app still trying to log in with an old password?
What to do
Update the password in every app and computer that fetches your email.
Update the password in your email appCheck
Is the website unreachable on mobile data too?
Good to know
- You can see your public IP address at ip.inleed.se .
- Need another IP address whitelisted, for example your developer’s? Email support from your account’s email address and include the public IP address.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.