My website shows 403 Forbidden or 404
With 403 the page isn’t allowed to show, with 404 it isn’t found. Pick what matches what you see.
Common causes
Check
Are the website’s files in the right folder?
Check
Is there an index.html or index.php in the folder?
Check
Do the files and folders have the right permissions? Wrong permissions are common after a move.
What to do
Set files to 644 and folders to 755 in the file manager.
Check
Does the start page work but not the subpages? Then .htaccess is missing or wrong.
What to do
Open Settings › Permalinks in WordPress and click Save Changes without changing anything.
Check
Has the domain been added to your hosting, and is the document root correct?
What to do
Add the domain to your hosting if it’s missing.
If it’s already there, click Edit next to the document root on your hosting’s page in the client area. It should be domains/yourdomain.com/public_html.
Related guides
Need more help?
Email [email protected] or call 08-519 70 666.